Shipping Process & Order Status
Understanding our shipping process will help answer questions regarding your order status and give you an idea of what happens behind the scenes!
Get insight into our shipping process with Erin in the video below.
Let's break it down:
After the order is placed, you will receive an order confirmation in your email.
The amount of time that it takes for the bikes to be manufactured and delivered to our warehouses helps us produce a shipping estimate for our customers when they order.
Once the label for your bike is made (just prior to shipping), you will receive an email with your FedEx tracking number.
This tracking number will be invalid until it is scanned in by FedEx.
Once each bike has a shipping label and the shipment is ready, we then schedule for delivery trucks to pick them up and send them to the intended customer.
Due to the size of each bike and batch, shipping trucks are limited on how many they can pick up per day.
The entire shipment preparation process can take 3-10 business days to complete.
FedEx will produce an estimated delivery date based on their schedule. This will be the best estimate as to when your order will arrive.
Our shipments do not require a signature so it is important to plan and make accommodations for your delivery time.
Shortly after, your bike should arrive at the provided shipping address!
We also encourage all of our customers to read our shipping policy.
If you have any questions, please don't hesitate to contact our support team at firstname.lastname@example.org or (602) 715-0907.