The controller is the brain of your eBike. If you experience technological issues, we recommend checking your controller wires.
Here's a video that shows how to access your controller.
Once you have access to the controller, check each wire to see if everything is fully seated, completely connected, and that the pins and wires are free from damage.
This will involve unplugging each connection, inspecting the pins, and then making a reconnection. Make sure each wire is fully inserted into the plastic connectors. Be sure to also check the wires attached to the controller plate. This is the plate that gets removed when replacing your controller; it's connected to the frame by 4 Phillips head screws.
Here's a wiring diagram that outlines how everything should be connected:
If you have any questions, please don't hesitate to contact our support team at firstname.lastname@example.org or (602) 715-0907.